If you are experiencing an issue with the FMS Pro App, first ensure that you have the most updated version of the app (1.36.1). In addition, use the app with a reliable WiFi signal.
Try to close the app and start it again. If that doesn't work, sign out and back into the app.
If you are still having issues, you can reach us by email at support@functionalmovement.com or by phone at (434) 432-3677. Our office hours are Monday-Friday, 8:30 a.m. to 4:30 p.m. EST.